I - PRINCIPLES
a) Authorized persons use authorized data for authorized purposes.
a) Because your privacy is very important to us in everything we do.
c) Because we understand that only authorized people can access your data and process them for the purposes previously defined.
d) Because we believe that, as the data owner, the data is yours and not ours.
II - CONCEPTS AND INFORMATION TO THE DATA HOLDER
1 - What is Personal Data?
For the purposes of this Policy, we follow the definition adopted by the General Data Protection Regulation (GDPR), namely, any information relating to an identified or identifiable natural person, and a natural person who can be identified, directly or indirectly, is considered identifiable , namely by reference to an identification number or to one or more specific elements of their physical, physiological, psychological, economic, cultural or social identity.
2 - How do we collect your data?
a) As part of our activity, we collect and process personal data over the telephone, by email, through our website or in writing, for example in the context of a contractual or pre-contractual relationship.
The data we collect is only strictly necessary for the provision of our services and/or the supply of our products.
b) We collect and process your personal data only with your consent when it represents a free, specific, informed and explicit expression of will. At any time, and at your sole discretion, you may withdraw such consent.
3 - What personal data do we collect?
a) The data that we collect, for the purpose of being able to provide our services and/or sell our products, are as follows:
- Tax Identification Number
b) The personal data which we collect are subject to computer processing and stored in databases, strictly complying with the legislation in force regarding data protection and the rules relating to information security.
c) We will only process your data in accordance with the specific and legitimate purpose or purposes determined at the time of collection of personal data.
4 - For what purposes do we process your personal data?
We use your personal data for the following purposes:
a) the identification of the customer
b) billing for services provided
c) communication of changes to the conditions for the provision of contracted services
d) carrying out satisfaction surveys
e) compliance with legal obligations to which we are subject and, also,
f) with the client's consent, for the commercialization of services and/or products, advertising and direct marketing, including by means that allow the reception of messages regardless of the intervention of the recipients.
g) optimization of the visit and use of our website
h) management of the contractual relationship
i) adequacy of services and/or products to the customer's needs and interests
j) information and marketing actions
5 - Child data
a) In the event that we collect data from children, we will take into account that they deserve special protection, as they may be less aware of their rights related to data processing.
b) Bearing in mind that the child must be accompanied in all aspects of his or her life, including the digital one, it will be up to the holders of parental responsibilities to request the deletion of any data, a request to which we will promptly access after verifying that this collection has in fact occurred.
6 - How long do we keep your personal data?
a) The period of time during which data are stored and preserved varies according to the purpose for which the information is processed. There are legal requirements that require us to retain data for a minimum period of time.
b) If there is no legal term of conservation, the data will be stored and kept only for the minimum period necessary for the purposes that led to its collection and subsequent processing, after which they will be properly processed.
7 - What are your rights as a data owner?
7.1- Pursuant to the provisions of the GDPR, we guarantee you the exercise of your rights to:
a) ACCESS – you have the right to ask us, among other things, for information regarding whether or not your data is being processed, what data we process and for what purposes.
b) RECTIFICATION – you are entitled, without undue delay, to rectification of inaccurate personal data that concern you and that incomplete data be completed.
c) CANCELLATION – also known as right to be forgotten – you can request, in certain circumstances, that your personal data be deleted from our records, without undue delay.
d) OPPOSITION – you have the right to object to certain types of data processing, such as processing for direct marketing purposes.
e) PORTABILITY – you have the right to transfer your personal data that we keep to another organization or to receive them in a structured and commonly used format
f) LIMITATION OF PROCESSING – when you intend, for example, to contest the accuracy of your personal data for a period of time that allows us to verify their accuracy.
7.2- For the purpose of exercising these rights, please fill in the form.
8 - What measures have been implemented to guarantee the security of your personal data?
We adopt technical and organizational measures, which we periodically review and improve, designed to ensure the security and protection of your personal data in terms of its availability, authenticity, integrity and confidentiality, as well as those designed to prevent its loss, misuse, alteration, unauthorized treatment or access, as well as any other form of unlawful processing.
9 - Is there data communication to third parties?
9.1- As part of our activity, we may use a subcontractor to process your data on our behalf, which implies access, by these entities, to that data.
9.2 - When this happens, we take the appropriate measures, contractually provided for, in order to ensure that these third parties, subcontractors, partners or in a group relationship, present sufficient and adequate guarantees for the execution of technical and organizational measures and that they will act only in accordance with our instructions.
10 - Are your data transferred?
10.1 - It may happen that we have to communicate your personal data to third parties.
10.2 - In this case, we will try to ensure that this transmission complies with the legal provisions in force.
10.3 - In particular, security issues are taken care of at the level of data transmission, third parties are contractually bound and respect the confidentiality of the data received, not using them under any circumstances for purposes other than those that motivated the transmission or for their own benefit or of third party.
11 - How do we use "cookies"?
To find out more about cookies please see our Cookies Policy.
12 - Who can I contact if I have any questions?
12.1- If you have any doubts or questions about how we collect and process your personal data, you may contact our Data Protection Officer or other Data Protection Officer.
DATA PROTECTION OFFICER
Name: V Laser On - Metalomecânica, S.A.
Address: Rua de Castelões Sul, nº 205 - 4485-103 Fajozes
12.2- The Data Protection Officer is responsible for ensuring that any review or update of this policy is carried out in accordance with the requirements of the GDPR.
13 - Policy Review